The 9 Quality Commitments
- COMMUNITY
The intermunicipal tourist office implements the 10-year attractiveness strategy defined with its funding community, considering the human and budgetary resources allocated.
- INTERNAL
Visibility of actions to be implemented by the teams to achieve the organization’s objectives. Mobilization and engagement around the project. Managing through quality, with relevant indicators.
- PROMOTION
The Tourist Office commits to strengthening its attractiveness brand to generate customer flows to the destination.
- INSTITUTIONAL
The Tourist Office is involved in departmental and regional networks to promote its brand and qualify its offerings through the national labels it manages.
- SOCIOPROFESSIONAL
In the spirit of uniting forces, the Tourist Office aims to be close to its partners to evolve their offerings in line with the territory’s positioning and to ensure they are the primary ambassadors of this territorial brand.
- CLIENTS
Visitor satisfaction is a priority for the Tourist Office, whether it be in the reception gestures of its stakeholders or the quality of the infrastructure and facilities offered. Putting the customer at the heart of the process to align with their expectations and needs.
- SHOP
The development of the shop as a showcase for the destination and a source of profit.
- EVENTS
The development of events with strong emotional content to promote the territory beyond its borders while respecting its positioning
- COMMERZIALISATION
Commercialization as a source of profit through group or individual partnerships. By working on personalization and adapting to its stage of maturity.